Frequently Asked Questions

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About the Cakesnake Rack - the way to get organizing your bakeware

What is the Cakesnake rack made of?
The Cakesnake rack is made of aluminium with a baked on paint finish. This means that it is strong, light and won't rust.

Will it fit into my kitchen cupboard/cabinets?
Our Cakesnake racks are 47cm (18.5 inches) long, 15cm (5.9 inches) high and 33cm (13 inches) wide. They have been designed to fit a standard kitchen cupboard of 60cm (23.6 inches) long or a deep kitchen drawer. Each rack has 6 openings and each opening is 6.5cm (2.6 inches) wide. The best thing to do, is measure your cupboards or drawers before ordering, to be sure it fits where you would like it to go. Of course, it will also fit on a table, the floor or bench top, as well.

Will the Cakesnake hold all of my bakeware?
As mentioned, each opening of the Cakesnake rack is 6.5cm wide. This will not hold extra wide cake tins. The openings will, however, comfortably fit cookie sheets, muffin tins, cooling racks, most roasting trays, pizza trays, slice tins, carving trays, chopping boards, pie dishes, cook books and platters. Even cook books! Check out our photos to get an idea of what the Cakesnake will hold.

Does it need to be fixed into place?
No. Our Cakesnake racks have rubber feet on the ends which help to keep them in place. If you are concerned and want extra steadiness, we suggest lining your cupboard or drawer with drawer-liner (available from most supermarkets or Ikea) and putting the Cakesnake rack on top of it. But this is not necessary in most cases.

How do I care for my Cakesnake rack?
It is unlikely to need much cleaning, but if food or dirt does get onto your Cakesnake, we recommend wiping it with a slightly damp cloth. We also recommend gently placing trays, tins and other bakeware into the Cakesnake to avoid scratching the paint.

How accurate are the colours shown on your website?
We do try our best to represent the colour of our Cakesnake racks as accurately as possible, but each computer screen shows colours differently so it is possible that there might be a slight variation in colour.

How much does a Cakesnake rack weigh?
0.5kg (500gms) (17ounces)

Can I carry items around using the Cakesnake rack?
No. The Cakesnake rack has been designed to be used whilst sitting in a cupboard or drawer or on top of a bench or table top. If you try to lift the Cakesnake rack around, when it's full of trays, they will fall out. It is intended for use while stationary, on a hard surface.

Ordering and Payments

How do I order a Cakesnake storage rack?
Once you have chosen the colour and quantity you would like, you can place an order on this website, by clicking on the "add to cart" buttons. Once we receive your payment, we will start processing your order.

What kind of payment methods do you accept?
We accept Visa and Mastercard. We do not accept American Express, money orders or cheques.

Is ordering online via your website safe?
Yes! All credit card payments are made through the company "Paymate." You do not need to register with Paymate in order to buy a Cakesnake rack. You simply click on the "add to cart" button and follow the prompts. All payments are processed using a secure server. We neither see nor hold any credit card details or numbers. They are handled solely within the "Paymate" system, which we do not have access to. For more information about "Paymate" see http://www2.paymate.com/pm/default.asp?title=Buying-with-Paymate&contentID=24
What is Paymate? - Paymate is similar to Paypal. We looked at both and decided on Paymate for several reasons: 1. Paymate is simpler to use and as a buyer, you do NOT need to register or sign up with Paymate (phew! not another password to remember!) 2. Paymate must comply with financial institution laws and is therefore accountable 3. Paypal charges us (the seller) more.

Can I order a custom coloured Cakesnake storage rack?
Sorry, not at the moment.

Does the price include GST?
Yes, our prices include GST.

What if I want to cancel my order?
At this time, our policy is that we do not accept any order cancellations. This is because as soon as you have purchased a Cakesnake, we begin to process the order immediately.

Shipping and Refunds


How long will it take to get my Cakesnake storage rack?
That depends on where you want the Cakesnake shipped to. Metro shipping within Australia takes 1-3 days, country Australia is 3-5 days. New Zealand is 4-7 days and the rest of the World is usually 5-14 days. Of course, these are just approximate timings as we have no control over the post. We just make sure that your Cakesnake order is processed as soon as we receive it, to get it to you promptly.

Do you ship them internationally?
Yes! Shipping costs are as follows:
Australia: FREE SHIPPING
New Zealand: $8.00 per order
Rest of World: $25.00 per order
Per order means that the price for postage is the same, no matter how many Cakesnakes you order at once. All prices are in Australian Dollars.

What if I want to return my Cakesnake storage rack?
We are sorry to hear that. But I want you to be 100% happy with your Cakesnake, so if you can't fit it into your kitchen or don't like it, please return it to me. No questions asked. I will refund you the cost of the Cakesnake - $39.95.